Directions

Paragraph One:
Imagine you are a member of a Quality Improvement Council that has an interprofessional membership, and you want to implement your change project. Summarize the overall goal of your change project and recognize Council members as stakeholders in the process.

Paragraph Two:
Describe each Council member’s roles and responsibilities specific to the change project. Explain how you would lead, inform, and coordinate the steps of the change project and leverage the expertise of each stakeholder.

Paragraph Three:
Explain how you would address conflicts or concerns among Council members during the planning of the change project. Describe strategies you could use to address resistance to change.

How to Approach Each Paragraph

Paragraph One – Goal & Stakeholders

Start by clearly stating the overall goal of your change project (for example, reducing medication errors through BCMA implementation).
Explain why this goal matters for patient safety and quality improvement.
Identify Council members (nurses, physicians, pharmacists, IT, administrators, quality officers, etc.) as key stakeholders.
Briefly explain why they are stakeholders (they influence policy, workflow, patient outcomes, compliance, etc.).

Keep this paragraph focused on the big picture goal and stakeholder recognition.

Paragraph Two – Roles, Leadership & Coordination

Describe each member’s role in relation to the project (e.g., IT manages system setup, pharmacy ensures medication database accuracy, nurses provide frontline feedback).
Explain how you would lead the initiative (clear communication, structured meetings, defined timelines).
Discuss how you would coordinate efforts (regular updates, milestone tracking, collaborative decision-making).
Emphasize teamwork and how you would use each member’s expertise to strengthen implementation.

Focus on leadership, collaboration, and structured planning.

Paragraph Three – Conflict & Resistance Management

Acknowledge that resistance to change is normal.
Describe strategies such as active listening, open forums, evidence sharing, and transparency.
Discuss conflict resolution techniques (mediation, focusing on shared goals, compromise).
Explain how education, training, and demonstrating early success can reduce resistance.
Reinforce the importance of maintaining a patient-centered focus.

Sample Solution

As a member of the Quality Improvement team, my goal is to propose introducing pressure-relieving beds to reduce pressure injuries in our facility. This effort aims to improve patient outcomes, comfort, and care, especially for immobile or skin-compromised patients, especially patients who have a low Braden score. “Study continues to suggest preventive methods to reduce pressure injuries.….Click below to access the full sample solution (PDF)