Course: NR527 Communication and Collaboration for Advanced Nursing Practice

Collaboration Café

Please watch the video from Sue Sheridan in which she describes medical errors that happened to her family that resulted in negative outcomes, and then answer the questions below.

Sue Sheridan’s StoryLinks to an external site.

Communication is such a basic concept, yet it is difficult for most of us to master. Describe a time when a patient error occurred in your clinical setting as a result of poor communication.

What was the cause of the communication error?
What were your reactions and/or feelings to this error?
What could be a possible solution to the problem to prevent this from happening again?

Sample Solution

Describe a time when a patient error occurred in your clinical setting as a result of poor communication.

We had a patient admitted to the floor for chest pain rule out from the ED. The normal procedures for this workup would include serial Troponin and serial EKG to be completed q6 hrs from the first. When this patient got to the floor, the communication was incorrect regarding the time troponin and ekg testing, and there was a delay of when the next one was done, by 2 hours. ……Click below to access the full discussion sample PDF