Last Updated: March 3, 2026
Thank you for using My Scholar Vault. We want you to have a clear understanding of our refund policy before making a purchase.
Because many of the products and resources available through My Scholar Vault are digital products that can be accessed or downloaded immediately after purchase, all purchases are generally considered final and non-refundable, except in the circumstances described below.
1. Digital Products
My Scholar Vault primarily provides digital educational resources, including assignments, discussion materials, study resources, and other downloadable or electronically delivered content.
Due to the nature of digital products, we generally do not offer refunds once a digital product has been accessed, downloaded, or delivered.
Please carefully review the product description and any available information before completing your purchase.
2. When a Refund May Be Considered
A refund may be considered in the following circumstances:
A. Duplicate Payment
If you were accidentally charged more than once for the same product or transaction, please contact us.
After verifying the duplicate transaction, we may issue a refund for the duplicate payment.
B. Technical Problems
If you have successfully completed a payment but are unable to access or download the purchased resource because of a technical problem caused by our website or delivery system, please contact us.
We will first attempt to resolve the access or delivery issue.
If we are unable to provide access to the product within a reasonable period, we may consider issuing a refund.
C. Unauthorized Transaction
If you believe a transaction was made without your authorization, contact us as soon as possible so that we can investigate the transaction.
We may request relevant transaction details to verify the payment and determine the appropriate resolution.
D. Incorrect or Defective Digital Product
If the digital product delivered to you is materially different from the product described on the website or is technically defective, please contact us.
We may, at our discretion, provide a corrected or replacement version of the product. If the issue cannot reasonably be resolved, a refund may be considered.
3. Situations That Are Not Eligible for a Refund
Refunds generally will not be provided for:
- Change of mind after purchase
- Accidental purchase where the product has already been accessed or downloaded
- Failure to read the product description before purchasing
- Purchasing the wrong product
- Lack of use of the purchased resource
- Dissatisfaction based solely on personal preference
- Failure to achieve a particular academic result
- Changes in a student’s academic requirements after purchase
- Requests made after the purchased digital product has been accessed or downloaded
4. How to Request a Refund
If you believe you qualify for a refund, please contact us at:
Email: info@myscholarvault.com
Your request should include:
- Your name
- Email address used during the purchase
- Name of the purchased product
- Date of purchase
- Order or transaction reference, if available
- A brief explanation of the reason for your refund request
Providing accurate transaction information helps us review your request more efficiently.
5. Refund Request Period
Refund requests should generally be submitted within 7 days of the original purchase.
Requests submitted after this period may not be eligible for consideration, except where applicable law provides otherwise.
6. Refund Review
Each eligible refund request will be reviewed individually.
Submitting a refund request does not automatically guarantee a refund. We will assess the circumstances of the request and determine whether it meets the conditions outlined in this policy.
We reserve the right to refuse refund requests that do not meet the requirements of this policy or where there is evidence of misuse, abuse, fraud, or repeated refund requests.
7. Approved Refunds
If a refund is approved, it will generally be issued using the original payment method where reasonably possible.
The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, mobile-money provider, or payment processor.
My Scholar Vault is not responsible for delays caused by third-party payment providers after a refund has been processed.
8. Chargebacks and Payment Disputes
If you have an issue with a purchase, we encourage you to contact us first at info@myscholarvault.com so that we can attempt to resolve the matter.
We reserve the right to provide relevant transaction information to a payment processor, financial institution, or other authorized party when responding to a disputed or potentially fraudulent transaction.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our products, services, payment processes, or legal requirements.
Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly.
10. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact:
My Scholar Vault
Email: info@myscholarvault.com
Website: https://myscholarvault.com/
Last Updated: March 3, 2026